Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing time: 1-3 days
Estimated delivery time:
United States: 5–10 business days
United Kingdom/ Ireland: 3–7 business days
Canada/ Australia: 5-7 business days
Germany/ France/ Italy/ Switzerland: 5–7 business days
United States: USPS
United Kingdom: Evri / Royal Mail
Canada: Canada Post
Australia: Aupost
Germany: DHL
Ireland: An Post
France: Colissimo or others
Italy: Italian Post / IMILE or others
Switzerland: Swiss Post
We accept major credit cards and secure online payment methods available at checkout.
If your payment fails, please check your card information, billing address, or try another payment method.
International orders may be subject to customs duties, taxes, or import fees imposed by your country.
Custom duties will be covered by Little Custom Baby and are not included in the item price or shipping fees. Any other taxes or fees are the responsibility of the customer.
If you need a design preview, please contact us before placing your order or leave a note at checkout.
Orders that have not yet entered production are eligible for a full refund. For orders that are already in production, an $8 cancellation fee will be deducted from the refund. Please note that some orders may begin processing on the same day they are placed.
If you need to update your address after placing an order, please contact us via live chat or our contact form within 6 hours. After 6 hours, your order may have already been shipped, and we will handle your request based on the status of your order.
Please go to the Orders Tracking page, and enter your order number to track your package.
Customer Support Email: support@littlecustombaby.com
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We usually reply within 24 hours.
If you need to swap an item
Returns and Exchanges
For packages that show as delivered in tracking but are claimed as not received, Little Custom Baby cannot be held responsible.
We recommend that you first check with your local post office, as they may be able to locate your package. If you are still unable to resolve the issue, please feel free to contact us, and we’ll do our best to assist you.
As Little Custom Baby specializes in customized baby apparel and toys, all items are made to order, we generally do not offer returns or refunds. Exceptions are made only in the following circumstances:
- Damaged Products – including, but not limited to, damage caused by crushing, tearing, or staining that renders the product unusable.
- Incorrect Product Specifications – such as discrepancies in color, size, or other ordered specifications.
- Errors in Customization – including mistakes in personalized names, embroidery thread colors, embroidered or engraved designs.
For the above issues, we kindly ask you report them to us within 48 hours of delivery. Simply email us at support@littlecustombaby.com with a description and photos of the item, and we’ll be happy to assist you.
For more details, please see our Return & Refund Policy.
Little Custom Baby is not responsible for packages that are returned due to being uncollected at a pickup point or due to delivery failures caused by an incorrect shipping address. Please ensure that you provide the correct address when placing your order so that the delivery company can deliver your package accurately.
We will notify you by email or other contact methods when your package arrives at a pickup point or if a delivery attempt fails. However, if the package is returned because timely action was not taken by the customer after these notifications, Little Custom Baby cannot be held responsible, the customer is responsible for redelivery costs.
Customer Support Email: support@littlecustombaby.com
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM EST
Response Time: We usually reply within 24 hours.